Refund Policy
Effective Date: 01 April 2026
At Convertly AI, we aim to provide high-quality AI-powered tools and a smooth user experience. However, we understand that there may be situations where you need a refund. Please review our policy below.
📌 Eligibility for Refunds
You may request a refund if:
- The request is made within 7 days of purchase
- You have not used a significant portion of your credits
- The service is not functioning as described
❌ Non-Refundable Cases
Refunds will not be issued if:
- A large portion of credits has already been used
- The request is made after the refund period
- The issue is due to user error or misuse
- You simply change your mind after using the service
🔄 Subscription Refunds
For subscription plans:
- You may cancel at any time
- Refunds apply only within the first 7 days of the initial purchase
- Renewals are generally non-refundable unless there is a valid issue
⚙️ Technical Issues
If you face any technical problems:
- Contact our support team first
- We will attempt to resolve the issue promptly
- If unresolved, you may be eligible for a refund
⏱️ Processing Time
- Approved refunds are processed within 5–10 business days
- The amount will be returned via the original payment method
📩 How to Request a Refund
To request a refund, contact us with:
- Your order details
- Reason for refund
⚠️ Important Note
We reserve the right to refuse refunds in cases of abuse, fraud, or violation of our Terms & Conditions.